EverCompliant is changing the world of Cyber Intelligence with our revolutionary technology.
Using big data and machine learning, we have created the first-and-only dedicated solution on the market designed to detect and prevent Money Laundering in the e-commerce world.Our clients include some of the most prestigious financial institutions in the world.
With big data, artificial intelligence and machine learning, we have created the first and only dedicated solution on the market designed to detect and prevent money laundering in the e-commerce world.
We are seeking a Customer Success Manager who can lead and nurture relationships with assigned clients, expand EverCompliant’s footprint within the account, and drive continued value of our products and services. Our Customer Success team is versatile, displays leadership qualities and is enthusiastic to find new solutions to best serve our clients.
You will have the opportunity to work alongside some of the brightest industry professionals in the world while taking your own career to the next level.
We have created a revolutionary technology, come be a part of our revolutionary team! At EverCompliant, we embrace a fun, hard-working, and action-oriented workplace culture while keeping the balance of our employees' careers and lives outside of work top-of-mind.
If you enjoy a client-focused, fast-paced environment where you're expected to think outside of the box and take action, join us!Responsibilities: Manage assigned accounts including implementation and on-going communication and supportOperate as the lead point of contact for any and all matters specific to assigned clientsDevelop a long lasting trusted advisor relationship with all accounts, customer stakeholders and certified partnersActively engage and support service levels and manage new client implementation/on-boarding processEnsure the timely and successful delivery of solutions according to customer needs and objectivesForecast and track key account metricsIdentify and grow opportunities with assigned accounts and ensure growth attainment of each account.Participate in cross functional groups to establish enhancements to communications, tools and productsAssist with high severity requests or issue escalations as neededEnsure all client requirements and needs are followed throughSets expectations with clients on deliverables
3+ years of Customer Success experience within the financial industry or with SaaS products in a B2B environment.BA/BS degree or equivalentStrong business background including account management, problem-solving and business planning Ability to synthesize and summarize client feedback systematicallyStrong cross-functional communication skills and the ability to collaborate effectively with various groupsExcellent interpersonal, communication, and presentation skillsProven account management and account growth experienceDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelProven ability to manage multiple projects at a time while paying strict attention to detailDemonstrated ability to meet deadlines and make sound business decisions independentlyExcellent listening, negotiation and presentation skillsAbility to travel at least 40%
Location/Region: New York, NY (10004)