Senior Customer Success Manager - New YorkPayoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations.
In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure. As a Senior Customer Success Manager, you’ll play an integral role in enabling millions of small and medium sized businesses to receive payments from everywhere in the world with Payoneer’s fast, flexible, secure, and low-cost solutions.
You’ll focus on increasing business adoption and market penetration as well as fostering relationships with the company’s most active and influential users to optimize their utilization of Payoneer’s products and services.Responsibilities:Oversee and manage existing relationships with key SMB clients and play an active role in developing long-term relationships to identify emerging business and collaboratively develop value propositions that address client needsCreate and strengthen client relationships and develop deep understanding of client businesses to maximize acquisition and expand usageHelp define the company’s capability within the financial services industry and develop go to market strategies in collaboration with analytics, business development, sales, and delivery teams to effectively cross sell to existing and prospective clientsEffectively partner with clients by fully understanding their business and how we can best serve themBuild business success stories and casesRepresent Payoneer in industry forums to drive awareness.Requirements:Bachelor's degree and 5+ years of account management or other relevant experienceConsultative selling skills – ability to fully understand a client’s business and how Payoneer products can be optimally utilizedAbility to see the big picture and understand key business drivers and how they relate to each other to drive profitable growthData driven approach combined strong analytical skills and detail orientationAbility to work cross functionally with local and overseas teamsStrong influencing and mentoring skillsAdditional language skills, international experience, knowledge of data analytics and BI tools, and experience in ecommerce, payments, or banking preferredJoin the Payoneer Family - check out Our Valuesand apply today!
Location/Region: New York, NY (10001)