Class Title: Director of Social Services
Division: Social Services
Supervisor: Executive Director
Supervises: All personnel assigned to the Division of Social Services
Class Characteristics: Under general executive direction, the Director of Social Services will plan, organize, direct, coordinate, monitor and evaluate all programs in the Division, including state and federally mandated programs, and the work of the Area Agency on Aging (AAA) and Aging and Disability Resource Center (ADRC). This position is responsible for the development of a AAA plan, securing program funding (including grants), budgeting, contracting, and developing new programs, business lines, and partnerships. The Director of Social Services will lead staff with their vision, knowledge and values, and will provide direction and open communication with staff to achieve the Division’s mission. This position requires the ability to establish and maintain communications and positive working relationships with a variety of government and community officials, public and private agencies, organizations, partners and individuals.
General Duties and Responsibilities:
- Plans, organizes, directs, coordinates and evaluates all activities, contracts, and programs of the Division including the direction of the AAA Plan.
- Prepares budget, work assignments and related information for multiple program areas.
- Negotiates joint activity agreements and conducts planning processes between participating agencies and jurisdictions.
- Leads, manages, assists, and reviews the work of Social Service Planners engaged in program contract development, implementation, budgeting, reporting and monitoring of the AAA Plan.
- Works with staff to complete all Federal, Older Americans Act (OAA), and State reports on a monthly, quarterly, and annual basis.
- Serves as the liaison with State Office of Aging Services, federal, and/or local service agencies.
- Responsible for system of technical assistance and guidance provided to agency contractors and other components of the social services delivery system.
- Manages the quality assurance and quality improvement of all programs and services including consideration of program creation, expansion or reduction, to better meet the needs of the community.
- Represents KIPDA at relevant federal, state, and local meetings and associations.
- Leads staff in the planning of new or proposed federal and state grant programs.
- Creates and disseminates information which enables individuals and communities to become aware of aging issues, services and programs available for the older population, persons with disabilities and caregivers.
- Collaborates with staff to develop, maintain and update website information specific to the Division of Social Services.
- Develops business lines, programs and services through grants and partnerships which will enhance the array of community services and centers which support older adults, persons with disabilities and caregivers.
- Serves as a strong advocate to assure that the interests of older adults, persons with disabilities and their families are safeguarded and their collective concerns are recognized; provides technical assistance and supports the advocacy efforts of this network and other advocacy groups.
- Responsible for staying informed of laws, regulations, policies and actions which affect older citizens, persons with disabilities, caregivers, and the community at large; represents their interests and addresses their needs with government agencies, tasks forces, work groups, boards (both locally, regionally and nationally) and community organizations for the improvement of local service delivery systems.
Training and Experience: A Master’s Degree in a management field of study, preferably in business, finance, gerontology, public administration, health administration or social work is required, supplemented by seven years’ business management and supervisory experience. Experience working for a non-profit or governmental agency in program administration is preferred.
Special Knowledge, Skills and Abilities:
- Extensive knowledge of the theory, concepts and administrative requirements of social services planning and delivery systems.
- Extensive knowledge of federal and state laws and administrative regulations applicable to a broad range of social services delivery including systems for monitoring and compliance.
- Extensive knowledge of the Area Agency on Aging Network including its history and current trends.
- Extensive knowledge of budget preparation and compliance.
- Thorough knowledge of gerontology and the philosophy, delivery methods and service organizations of aging programs.
- Knowledge of disability and independent living philosophy, delivery methods and service organizations of disability programs.
- Thorough knowledge of social, economic, recreational, physical, and mental health needs of older adults, persons with disabilities and caregivers.
- Considerable knowledge of planning processes, methodologies, principles and practices of providing programs and services to eligible persons.
- Considerable knowledge in business planning and development; has business and financial acumen.
- Considerable knowledge of local, state, and national government and their relationship to private industry.
- Considerable knowledge of federal government structure with relationship to funding sources.
- Considerable knowledge of political processes at federal, state and local levels.
- Considerable knowledge of management and supervisory principles and practices including interpersonal communications, leadership, group facilitation, motivation, and performance management.
- Skill in managing diverse staff abilities.
- Skill in problem solving, reasoning and organization.
- Skill in oral and written communication.
- Skill in interpersonal relations.
- Skill in use of computers and other office equipment.
- Ability to plan and supervise the work of professional and technical staff.
- Ability to manage multiple responsibilities simultaneously.
- Ability to translate plans and policies into effective programs.
- Ability to work with federal and state officials, locally appointed policy and advisory councils, and advocacy groups.
- Ability to formulate, implement, and manage comprehensive and complex policies and procedures.
- Ability to communicate effectively, in written and oral form, with public officials, community organizations, and the general public.
- Ability to maintain effective working relationships with staff, public officials, provider partner organizations, and the general public.
- Ability to manage stressful situations and assist staff members in stressful situations.
- Ability to organize work and exercise independent judgement with minimum supervision.
- Ability to think critically and strategically in an evolving environment.
Instructions: Very general; must use own judgment most of the time.
Processes: Must frequently refine existing work methods and development of new techniques, concepts, or programs within established parameters or policies.
Review of Work: Supervisor reviews work as needed.
Analytical Requirements: Assignments frequently involve decisions based on a wide knowledge of many factors where applications of advanced or technical concepts are often required.
Tools, Equipment and Vehicles Used: Normal office equipment (computers, copier, telephone, fax machine, etc.).
Physical Requirements of the Job: Work is typically performed while sitting at desk or table in a climate-controlled environment with intermittent standing and walking; operating a vehicle is a requirement of the job.
Contacts: Frequent public, private and internal contacts requiring tact and diplomacy are requirements of the job.
Confidential Information: Regular use of confidential information is a job requirement.
Mental Effort: Heavy
Special Licensing Requirements: Must possess and maintain a valid driver's license.
Availability: Must be able to attend evening meetings.
Certification Requirements: None.
Additional Requirements: None.
Overtime Provision: Exempt.
Starting Salary: Commensurate with experience; minimum of $85,000 annually.
Location/Region: Louisville, KY (40201)