Do you love working with new technologies and innovative products?
We are seeking energetic individuals to join our unique Customer Experience Coordinator team.
This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
WHAT WE OFFER:
* Health, Dental & Vision Insurance
* 401(k) * Competitively paid training
* Paid Vacation/Personal Days * Potential for career growth
* Long Term Job Security * Friendly Working Environment
RESPONSIBILITIES: * Answer customer calls and establish follows-up with service appointments
* Make 100-150 Outbound calls/day * Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
* Provide customers with initial service information & direct them to the service department
* Follow up with leads that are not ready to make an appointment or no-show
* Participate in team & process development sessions – keeping positive relationships with teammates, service team and dealership management
* Utilize CRM tracking system daily REQUIREMENTS:
* Experience in an office-based environment necessary
* Experience in a call-heavy role * Great verbal and written communication skills
* Team player attitude * Prompt and courteous
* Enthusiastic personality * Must have strong computer skills
* Willing to submit to a pre-employment background check & drug screen
We’re Autohaus on Edens – Chicago’s North Shore premier Mercedes-Benz automotive dealership that specializes in providing the ultimate client service experience coupled with unmatched expertise.
Our brand creates some of the most sought-after vehicles in the world with one shared conviction: On the road to driving performance, shortcuts never win the race, and we share this same conviction with all of our employees.
Location/Region: Northbrook, IL (60062)